Service Request Guidelines

Life-threatening emergency: Call 9-1-1

Although there is no complete list of emergencies, here are some guidelines for when to call 9-1-1:

  • When you smell smoke or see a fire. If you are in the building that is on fire, evacuate immediately and call from outside the building.
  • When there is a medical emergency, poisoning, or injury.
  • Any situation that is potentially dangerous and you are not sure whom to call.

Urgent Service Requests: Call (866) 518-6825

If you are experiencing any of the following issues, please call our 24-hour service number:

  • Gas odors (If you suspect a gas leak, you should evacuate the building immediately and call from outside. Do not smoke or operate electrical switches or appliances. These items may produce a potentially dangerous spark.)
  • No heat or electricity
  • No water or no hot water
  • Toilet problems
  • Flooding
  • Roof leaks
  • Refrigerator problems
  • Water leaks of any kind
  • Broken windows or doors
  • Other service requests

Your phone call will be answered any time, day or night, and the service request information will be passed along to your community's service team.

Routine service requests:
Use online form, or call (866) 518-6825

It is our policy to provide courteous, effective, and timely service. Routine requests are consistently completed within 24 hours or on the next business day. However, weather conditions, parts availability, and contractor scheduling must be taken into account. We appreciate your cooperation.

The easiest way to resolve a service issue is to fill out an online service request form. Submit your request online for any routine issue. Online service requests are forwarded to your community's service team for completion.